Delete your Hawker account

Delete your Hawker account

This page explains how to request deletion of your Hawker account and the personal information linked to it, and how to have specific information deleted without closing your account. It applies to the Hawker Android app (listed on Google Play as The Hawker Store) and to accounts created on thehawker.co.za. Hawker operates both.

How to request deletion

You can start a request in either of these ways.

From the app

  1. Open the Hawker app and sign in.
  2. Tap Account, then Manage account.
  3. Tap Personal info.
  4. Under Delete account, tap Request deletion.

By email

  1. Email info@thehawker.co.za from the email address on the account.
  2. Use the subject line Delete my Hawker account.
  3. Include the email address the account was registered with. Do not send your password, card details or any other credentials — we will never ask for them.

What happens next

  1. We acknowledge your request within 5 business days.
  2. We verify that the request comes from the account holder. We may ask you one or two questions to confirm this, so that nobody can delete someone else's account.
  3. We complete the deletion and confirm it in writing within 30 days of verifying your identity.

What gets deleted

  • Your account profile — name, email address and password.
  • Saved delivery and billing addresses.
  • Saved payment methods held on your behalf by our payment providers.
  • Your cart, wishlist and any saved items.
  • Push notification registration, your notification preferences, your notification history, and any back-in-stock or price-drop alerts you asked for.
  • Support correspondence, once it is no longer needed to resolve an open query.

What we have to keep, and why

Records of completed orders — invoices, payments, deliveries, returns and warranty claims — are kept for the period South African tax, accounting and consumer-protection law requires us to keep them. We cannot delete these on request, and no retailer can. They are kept only for those purposes, are not used for marketing, and are not linked to a usable account once your account is deleted.

If you have an order in progress, a return underway, an open warranty claim or an unpaid balance, we will complete or resolve it before deleting the account, and we will tell you if that is the case.

Deleting some of your data without closing your account

You do not have to delete your account to have data deleted. You can ask us to delete specific personal information while keeping your account open, and we will do so for anything we are not legally required to keep. To make such a request, email info@thehawker.co.za with the subject line Delete some of my Hawker data, and tell us what you would like removed. The same timeline applies: acknowledged within 5 business days, completed within 30 days of verifying your identity.

Things people most often ask us to delete this way:

  • Saved delivery and billing addresses.
  • Saved payment methods.
  • Your cart, wishlist and saved items.
  • Your notification history and any back-in-stock or price-drop alerts.
  • Your push notification registration, which stops this device receiving notifications entirely.
  • Your marketing profile, so your information is no longer used to decide what promotions you see.

Some of these you can also do yourself, immediately, without contacting us:

  • Notifications: in the app, go to Account › Notifications and switch off any category. Marketing notifications stay off until you switch them on.
  • Marketing email: use the unsubscribe link in any marketing email.
  • Your details: go to Account › Manage account › Personal info to correct them, or Addresses to remove a saved address.

Asking what we hold

Email info@thehawker.co.za and we will provide a copy of the personal information we hold about you.

Your rights

Under the Protection of Personal Information Act (POPIA) you have the right to ask what personal information we hold about you, to have it corrected, and to have it deleted where we are not required to keep it. Exercising any of these rights is free and we will not treat you differently for doing so.

How we collect and use personal information is set out in our Privacy Policy.

Contact

Hawker
Email: info@thehawker.co.za
187 Sir Lowry Road, Woodstock, Cape Town, Western Cape, 7915, South Africa

If you are not satisfied with how we handle your request, you may lodge a complaint with the Information Regulator of South Africa.